As professional FTD florists, we guarantee your satisfaction with every order sent through FTD for delivery in the United States and Canada and on all FTD branded products. If you are not satisfied with the purchased FTD product, we will send a replacement or refund the full purchase price. All you need to do is notify us within 10 days of receipt of your FTD order. You may call, come in person, or write to us. Our Policy Substitutions may be necessary to ensure your arrangement or specialty gift is delivered in a timely manner. The utmost care and attention is given to your order to ensure that it is as similar as possible to the requested item. Flowers • In arrangements of assorted flowers, the colors shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value. • For one-of-a-kind flower arrangements, such as all roses or all lilies, we will make every attempt to match the flower type, but may substitute with another color. • If the floral container shown online is not available, a similar container will be used. Plants • For green and blooming plants, similar plants may be substituted of equal or greater value. • For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another color. • If the plant container shown online is not available, a similar container will be used. Specialty Gifts • Specialty gifts may be substituted with another specialty gift of equal or greater value and of similar theme and category.